Most Frequently Asked Questions

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Most Frequently Asked Questions

Postby admin » Sun Jul 03, 2016 4:33 pm

1) What is Cochinwebhost' s uptime?

Cochinwebhost have a reliable uptime record of 99.9%.

2) I've just signed up for a webhosting package, how long until my account is setup?

This depends on the platform you have chosen to go with. If you have chosen Linux (cPanel) then you will receive your welcome email with all the necessary details within half an hour of your payment being verified; this time is longer on Windows accounts because they have to be set up manually.

3) My website hosting is currently hosted with another provider, will you be able to move my data over?

If you want to transfer simply open a ticket with support [at] cochinwebhosting.com after you have recieved your welcome email; in the ticket you will need to specify the following details:

-Username, domain of your website hosting is to be hosted on.
-Login details and IP address/hostname of the old server in which your website hosting was hosted on.

4)Uh oh: I've changed my nameservers as stated in welcome email, but I can't receive any email to my new Cochinwebhost account.

This is caused because your DNS hasn't propagated. This basically means that the nameserver changed are set to take affect across the whole of the internet; the current guidelines are that this could take between 24-48 hours, although this is normally not the case.

5) What do I do if I'm not happy with my service?

We promise that you will not be disappointed with our service. However, in the event that you are disappointed with our service, we offer a 30 day money back guarantee.

6) I need help! What do I do?!?

In the event that you need help or you need a problem sorted, there are many ways in which you can contact us. First off, you can open a live chat session from the main Cochinwebhost website (Cochinwebhosting.com), from there you will be able to select the relevant department and you should be able to get your problem solved. Secondly, you can open a ticket from our helpdesk at http://cochinwebhosting.com/client/clientarea.php .; from there you will be able to check the status of your ticket and post replies.

7) How do I access my control panel?

If you've opted for a Windows account, you will have the Plesk control panel. This is accessible at: https://< server ip >:8443/. If you have opted for Linux, you will have cPanel as your control panel; this is accessible at: https://< server ip >:2086/.

Have a nice day !
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